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Tickets Tracking System

Short description

We are pleased to announce the opening of the tickets tracking system. Use this feature to post your concerns and details of found issues. It will help us to make the application error-free. You can also post new features requests. Let us get your ideas on the applications improvement to make it even better. All new posts are reviewed and confirmed by us prior to be fixed or implemented. You may get the latest updates on your posts via email notifications (if you are using your own credentials to access the tickets tracking system see Advanced approach). The issues may be posted directly via EUCALYPT Packages Studio (simple approach) or using the web access to the tickets tracking system (Advanced approach).

Simple Approach

By default, we provide you with anonymous credentials, enclosed in the EUCALYPT Packages Studio Studio. It will enable information posting without any additional steps via the application. Functionality for issues posting is combined in single screen, called “Tickets Tracking System.” It may be accessed in the following way:
  • In case Global Events List screen is not visible, go to View menu of the main screen, then select the item Global Events List

    'Packages' menu item
  • Select “Tickets Tracker System” toolbar button to bring up the screen Tickets Tracking System for posting issues and new features' request.


    • 'Packages' menu item
  • The screen Tickets Tracking System is divided into two parts:
    • The tab New Ticket for posting new issue and new feature request.
    • The tab View Tickets for viewing all available issues.




    'Packages' menu item
NOTE: If you have your personal credentials and prefer using EUCALYPT Packages Studio instead of web access, please use User’s data toolbar button to use the provided credentials and use the Tickets Tracking System screen to post the information under your personal account.

Advanced Approach

In order to get started in advanced mode you need to sign up. As far as the synchronization mechanism is under development, we recommend you to use your own credentials of our corporate web site. After signing up you may start posting your issues at your personal account. This approach allows you to control and track all your posts independently and helps us to get information about the post owner. To get help on using the issues tracking system please refer to Mantis Help.